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Frequently Asked Questions

What is counselling?

Counselling is a process by which a client (you) meets with a helper (the therapist) to talk over an issue. A basic principle of counselling is that everyone is capable of solving his or her own problems and the therapist facilitates this process for the client.

Who will be my therapist?

Your consultation will be booked with one of our professional staff, i.e. a registered psychologist, social worker or supervised mental health intern

What about confidentiality?

As our client, you will be treated with respect and all shared information will be considered as confidential. Only professional staff at Student Counselling have access to it when needed.

If you’ve been referred to us by another person (e.g. a lecturer, parent, professional nurse, campus doctor, or residence supervisor) when feedback is expected, it will be provided to this person, informing him / her that you attended a counselling / therapy session at Student Counselling. Any additional personal information will however only be divulged after discussion with you and when you’ve given consent (permission).

Any information on you that your therapist wishes to communicated to other professionals (not employed at Student Counselling), will only be divulged after discussion with you as our client and when you’ve given consent (permission).

Any information that may be needed by your therapist from other sources (e.g. your doctor, family, relatives, friends, lectures) will be discussed with you before the relevant source will be consulted. No report, or any other information on you will be released, in verbal or in written form, without your consent.

What happens during therapy?

During your initial meeting with your therapist, you will mutually agree upon the objectives (what should be achieved during therapy), as well as the amount of sessions and suitable times for follow-up appointments. It might seem that the therapist is running the session, but he/she is actually taking direction from you. You describe your problem, the therapist asks questions, clarifies and reflects back what you have said to help you see the situation from different angles. This helps you to decide what you want to do about it. The therapist therefore uses his/her skills to help you help yourself.

The therapist does not give advice, try to persuade you, or impose his/her beliefs on you. Rather, he/she listens, empathises with you and facilitates your coming to your own decision with regards to solving your problem.

Does counselling / therapy work?

During the initial meeting, your therapist will decide whether he/she can help you, or whether you should (depending on the nature of your problem / issue) rather be referred to someone else on or off-campus. You will then mutually agree upon the referral.

Often whether or not therapy / counselling work, depends on a number of factors, i.e. how motivated / determined you are to overcome your problem, your level of self-awareness and how well you relate to your therapist.

According to regular feedback from our clients, more than 95% of our clients are satisfied to most satisfied with the counselling / therapy received.

How do I arrange for counselling / therapy?

You will find our contact telephone numbers, as well as where Student Counselling offices are situated on the different campuses on the Student Counselling home page.

You need to book an appointment at reception with our secretary. Emergencies, or crisis clients are however accommodated immediately.

How much will it cost?

Our counselling / therapy service is free for all registered students.