FAQ: Registration Related Queries
FAQ: Registration Related Queries
General
Please note the information related to the Academic Registration Timelines indicated in the 2026 Registration Booklet available for download via https://www.cput.ac.za/students/about/registration. Only applicants with an Accepted status will be able to register. Students who require assistance can contact the Call Centre on 021 959 6767 as the capacity for online registration assistance is increased during the registration period. Alternatively, please visit https://www.cput.ac.za/enquiries for detailed contact information. Please note the information related to Academic Exclusions indicated in the 2026 Registration Booklet available for download via https://www.cput.ac.za/students/about/registration.
I have just received my 2025 NSC results, when can I register? I am a first-time/first-year intake prospective student, when can I register?
Who do I contact if I require telephonic guidance whilst completing my online registration?
I am a returning student and have an academic exclusion block with a description EXCLUDING STUDENT – QUALIFICATION/FACULTY LEVEL – Stop Registration. What is the process to follow if I have been excluded?
Fees Pre-Registration (New and Returning Students)
National students who are unable to pay the upfront tuition fee payment of R3500 and/or R1500 for residence accommodation will be allowed to register on condition that they have fully paid the outstanding balance or made financial arrangements to periodically pay the outstanding balance. Students who can pay the upfront payment(s) are encouraged to do so as it will contribute towards the fees for the year. Please refer to the 2026 Registration Booklet available for download from the CPUT website via https://www.cput.ac.za/students/about/registration for more detailed information. Financial clearance is an online process and you therefore do not need to visit the campus. Students with financial blocks will receive a link via e-mail detailing the process to follow. Please refer to the 2026 Registration Booklet available for download from the CPUT website via https://www.cput.ac.za/students/about/registration for more information. Arrangements will be made to pay via debit order deductions. Please have the following certified documents (certification not older than three months) available as these documents must be uploaded along with the online debit order form: (1) three months latest bank statements (2) copy of student’s ID (3) copy of account holder’s ID (person who will be paying the fees to CPUT). You are required to upload the information as communicated by the Finance Department to you. It is important to read the error message carefully as it will indicate the reason that you are unable to register. The financial block relates to fees, the academic block means that your faculty has excluded you from the qualification and lastly, you require a WEBR indicator inserted allocating the timeframes within which you can register. Please note the information related to International Blocks, Academic Blocks and WEBR indicators indicated in the 2026 Registration Booklet available for download via https://www.cput.ac.za/students/about/registration. Please contact: Students with outstanding debt who have not registered for the 2025 academic year and failed to contact the Student Accounts department are handed over to external debt collectors. Students who have been handed over to debt collectors may make payment arrangements by contacting Ms Anthea Nel at You will be required to submit a letter from the bursary on an official letterhead as written confirmation that the account will be settled. Please ensure that the letter is addressed to the Cape Peninsula University of Technology and that your information and the dates included are accurate; this must be done well in advance of your allocated registration date to avoid unnecessary delays. Please refer to the 2026 Registration Booklet available for download from the CPUT website via https://www.cput.ac.za/students/about/registration should you require more detailed information. Please forward the letter to the following staff members and follow-up accordingly whether the letter was received: SETA FUNDING: EXCELLENCE IN MATRIC: NSFAS students who qualify for funding and has received all allowances will not have a financial block and can thus register online. Please contact the following staff members should you have any queries; please note that queries must be addressed with the relevant staff member based on your surname. BELLVILLE CAMPUS: DISTRICT SIX CAMPUS: MOWBRAY CAMPUS: WELLINGTON CAMPUS All students linked to 2025 NSFAS Pre-funders and who has received all allowances will not have a financial block and can thus register online. Yes, you will be allowed to register however, please contact your bursary officer and they will check if your Donor/Sponsor has paid the outstanding fees, staff details below: POST GRADUATE / SHORT COURSES / INTERNATIONAL FUNDING: Please contact the bursary officer below if you are linked to SETA funding and the bursary officer will verify the status of your funding with the Advancement Office:
I do not have the R3500 upfront tuition fee and/or R1500 for residence accommodation. Will I still be allowed to register?
I have a financial block (FREG) and I am unable to register. What steps should I follow to have the block removed so that I can proceed with my registration?
How will CPUT accommodate payment arrangements if I cannot pay my outstanding balance in the new year?
When I call the financial clearance helpdesk, I am unable to get through. What are the correct contact details?
I am experiencing a problem with submitting the Acknowledge of Debt form. The system is not allowing me to proceed after finishing all the steps. Who can I contact to resolve this problem?
I have captured all the information on the Acknowledge of Debt form and received an email with a PDF attachment confirming my details. Who do I send it to after confirming that the information is correct?
I completed the Acknowledge of Debt form, submitted it, and received feedback via email confirming that I have been financially unblocked (cleared). However, when I try to register it still reflects that I have a financial block, what must I do?
I fall in the category of receiving an Acknowledge of Debt form but I have not received an email from the Student Finance Office. What must I do?
My account has been handed over to the Debt Collectors, how can I register?
A bursary is responsible for paying my registration and tuition fees. Will I be able to register or what is the process I need to follow?
Will I have a financial block if I am funded by NSFAS?
Will I be able to register if I am funded by NSFAS Pre-funders (Disability, DMV, REAP, NSF General, TRC, DAFF and FPM)?
Will I be able to register if I was funded by a Bursary for 2025 but my fees are still outstanding?
Online Registration
Please note the information related to Off-campus Manual Academic Registration Process indicated in the 2026 Registration Booklet available for download via https://www.cput.ac.za/students/about/registration. Student Number: Access the CPUT website via https://www.cput.ac.za/study/forgotten-student-number and enter the requested information. SOS Pin: Access the CPUT website via https://www.cput.ac.za/students/quick-links/student-online-services and enter the requested information. Your pin will be sent to you via SMS. You will not receive an email if no e-mail address exists on your biographical record and only once you have registered, will a myCPUT email account be created for you. The pin will be sent to your e-mail address. You will not receive an SMS if no cell phone number exists on your biographical record. Check your myCPUT email for your pin. Note: Only students who were registered since 2012 will have a myCPUT email account. Contact the Call Centre on 021 959 6767 for assistance if you still cannot log into your email account. You are using the incorrect pin. Action required by Student: Step 1: Verify the pin you have received by email/sms and enter the correct pin Step 2: If this does not work, click on the Request a Pin button. Only Students who were registered since 2012 will have a myCPUT email account. If you are registering at CPUT for the first time, then check your personal email address that you entered when you applied online. Contact the Call Centre on 086 123 2788 or 021 959 6767 for assistance if you still cannot log into your email account. Check your myCPUT email for pin. Your pin will only be forwarded to your myCPUT email. If you are registering at CPUT for the first time, then check your personal email address. Note: Only students who were registered since 2012 will have a myCPUT email account. Contact the Call Centre on 021 959 6767 for assistance if you still cannot log into your email account. You have exceeded the maximum number of three (3) login attempts, and your account has been locked. Please contact the Call Centre on 086 123 2788 or 021 959 6767 to reset your login. If you have selected “Request a Pin/Forgot a Pin” but not receiving the pin, then login to your myCPUT email to get it. If you have problems accessing your myCPUT account, then contact the Call Centre on 021 959 6767 for assistance. Enter your student number and existing pin. Select “Change Pin”. Enter a new pin by following the rules below for creating a pin: If you have problems accessing your myCPUT account, then contact the Call Centre on 086 123 2788 or 021 959 6767 for assistance. Note: your PIN will only be forwarded to your myCPUT email account (if you are a returning student), or the email account that you filled in on your application form (if you have never studied at CPUT before, or not been registered since 2012). Your myCPUT email account will be created once you have registered. Registration time frames may vary. Please note the information related to Academic Registration Time Frames indicated in the 2026 Registration Booklet available for download via https://www.cput.ac.za/students/about/registration. Applicants cannot register online due to the following varied reasons: Kindly note that your application does not have an accepted status. Please consult the 2026 Registration Booklet on the CPUT website available for download via https://www.cput.ac.za/students/about/registration for more information. You need to complete all previous requirements before running this option. Please select “Academic Rules and Regulations” first, read the information and then select the “Accept” button at the bottom of the screen; only then may you proceed to the next step i.e. “Submit Registration”. Please contact the Call Centre on 021 959 6767 or contact the respective programme administrator in the faculty office of your faculty for assistance. Please consult the 2026 Registration Booklet on the CPUT website available for download via https://www.cput.ac.za/students/about/registration for more information. Registration timeframes may vary. Please note the information related to the Academic Registration Timelines indicated in the 2026 Registration Booklet available for download via https://www.cput.ac.za/students/about/registration. The qualification you are admitted for is not active. Please contact the Call Centre on 021 959 6767 or contact the respective programme administrator in the faculty office of your faculty for assistance. Please consult the 2026 Registration Booklet on the CPUT website available for download via https://www.cput.ac.za/students/about/registration for more information. The qualification has been inactivated for online registrations purposes. Please contact the Call Centre on 021 959 6767 or contact the respective programme administrator in the faculty office of your faculty for assistance. Please consult the 2026 Registration Booklet on the CPUT website available for download via https://www.cput.ac.za/students/about/registration for more information. Follow the 8-step-by-step guide for online academic registrations as outlined in the 2026 Registration Booklet available for download via https://www.cput.ac.za/students/about/registration.
What is the manual registration process for programmes that are unable to register online? I cannot register online. How to I request a manual registration? How to I register off-campus for programmes that cannot register online
I am a returning student, and my e-mail address has changed. How do I obtain my Student Number and SOS Pin?
I get the error message: Error Creating Pin (No E-mail Address Available)
I get the error message: Pin Requested Successfully (Error creating SMS). Your pin will be sent to your E-mail address. SMS error: Cell Number could not be derived
I get the message: Illegal Login
I get the message: Pin requested successfully, when I have selected Request a Pin/Forgot a Pin, but I'm not receiving the Pin?
I get the message: Maximum Unsuccessful Login Attempts Reached
I have successfully requested the pin but have not received the pin?
I want to change my existing PIN
I get the message: The institution has not permitted the use of this option to you yet. Please contact us with any queries
What are the reasons for not being able to register within the timelines?
I get the message: No admitted application(s) are currently available for selection by you. Please contact the institution with any queries.
When selecting the Submit Registration button I get the message: Access to this option has been denied until all Academic Registration Rules and Regulations have been accepted
I have selected the Submit Registration process but the incorrect Qualification Code and/or Offering Type and/or Block Code and/or Period of Study is displayed. How do I change this information?
I get the message: Registration at the institution is currently closed. Please contact us with any queries.
I get the message: Qualification Code – Qualification Name Qualification Offering Type Combination invalid.
I get the message: Qualification code – Qualification Name Student currently prevented from registration. This combination of Qualification Code – Qualification Name/Offering Type/Block Code is no longer available for registration via the iEnabler.
How do I print a Proof of Registration for my own use during the online registration process?
International Registrations
NO. You need to have a valid study visa or refugee permit for registration. No concession has been granted by the Department of Home Affairs regarding expired study visa or refugee permits. Therefore, CPUT will not accept it for registration until the Department of Home Affairs have advised otherwise. Refugee users can renew their refugee permits online. Please consult the 2026 Registration Booklet for contact details via https://www.cput.ac.za/students/about/registration or access https://www.cput.ac.za/enquiries should you require more information or assistance. You may register with your passport and your VFS receipt issued to you upon application for your study visa only when permission is granted by the Department of Home Affairs. Please consult the 2026 Registration Booklet for contact details via https://www.cput.ac.za/students/about/registration or access https://www.cput.ac.za/enquiries should you require more information or assistance. No, you will regrettably not be allowed to register as you require a study visa applicable for studies specifically at CPUT. Please apply for a change of condition to the South African Department of Home Affairs by using your CPUT acceptance letter. Please consult the 2026 Registration Booklet for contact details via https://www.cput.ac.za/students/about/registration or access https://www.cput.ac.za/enquiries should you require more information or assistance. It is your responsibility to ensure that you renew your study permit timeously; at least 60 days prior to the expiry date. The procedure for requesting the renewal of your study permit is as follows: No. You cannot register with a VFS receipt unless the Department of Home Affairs instructs universities to do so. No. You cannot register with a ZEP. You may register only if the visitor’s visa states that you may study whilst visiting in South Africa. The visitor’s visa must also be valid. No. You cannot register with an expired refugee permit. You may apply for the permit via the refugee offices. No, you will regrettably not be allowed to register with a birth certificate or a letter indicating that you were born in South Africa. You need to be in a possession of a South African ID. If not, then you require a study visa to register. No, you will regrettably not be able to register with a court document; you require a study visa to register. Please consult the 2026 Registration Booklet for contact details via https://www.cput.ac.za/students/about/registration or access https://www.cput.ac.za/enquiries should you require more information or assistance. Download the International Registration Checklist document from the CPUT website via https://www.cput.ac.za/students/about/registration. Follow the step-by-step procedure as indicated in the 2026 Registration Booklet available for download via https://www.cput.ac.za/students/about/registration. The following certified copies of the original documents with the stamped certification date (certification not older than 3 months) must be submitted: No, International clearance is compulsory for all international students, including permanent residency students and is not required for South African citizens. The financial clearance process is outlined in the 2026 Registration Booklet downloadable from the CPUT website via https://www.cput.ac.za/students/about/registration. Please refer to the following sections in the registration booklet: Refer to International Matters and Clearance in the 2026 Registration Booklet, downloadable from the CPUT website via https://www.cput.ac.za/students/about/registration. International registration clearance is compulsory for the following students: This clearance is not required only for South African citizens. Steps to follow: Steps to follow: The international clearance block will only be removed to allow you to register in the month that your medical aid will commence. Please consult the 2026 Registration Booklet for contact details or access the link https://www.cput.ac.za/enquiries should you require more information or assistance.
Yes, it is acceptable on condition that you have obtained a letter from the respective department within your faculty confirming the qualification you are registered for and that you will be completing said qualification within a 6-month period. Please follow these steps: All students who register with a passport, study visa, critical skills permit, require a South African Medical Aid cover Critical skills permit is applicable to only part-time students. Log into the SOS system, go to "Student Enquiry" then click on "Proof of Registration - PDF"; save the document and e-mail it to the respective Application and Registration Centre (ARC) staff member requesting an official Proof of Registration; detailed contact information is outlined on the CPUT website via https://www.cput.ac.za/enquiries.
My study visa or refugee permit has expired. Can I register with this?
I have applied for a study visa, but it is currently pending. May I register?
I have a study visa issued for another institution and not CPUT. Can I register at CPUT using this document?
My existing CPUT study visa has expired. What is the renewal process and who do I contact?
Bellville and Wellington programmes: Ms T Malaza -
District Six, Granger Bay and Mowbray programmes: Ms Z Matthews -
I do not have a study visa yet, only a VFS receipt. May I register with the VFS receipt?
I have a ZEP may I register?
Can I register with a Visitor’s Visa?
My refugee permit expired in 2025, may I register for the 2026 academic year?
Can I register with a Birth Certificate or a letter indicating that I was born in South Africa, but I am not in possession of a South African ID?
I have a legal document issued by the South African Court. Can I proceed with registration?
I need to obtain international clearance, what are the steps to follow? Where do I download the International Registration Checklist document from the website?
What documentation is required as an international student before I can proceed with registration?
Will I be able to register without international clearance?
I have reported for international clearance but require financial clearance before I can proceed with registration. What do I do? What is the process?
Who must get International Registration clearance?
I am currently doing my in-service training in my home country. What documentation is required prior to registration?
I am currently doing my Master’s or Doctoral studies from my home country. What documentation is required prior to registration?
I have South African Medical Aid cover, which will only be active as of February or March. Could you remove the block (international clearance) for me so that I can register in January?
I have a South African Medical Aid cover and study visa valid only for 6 months as I will be completing my studies within 6 months. Is this acceptable?
Bellville and Wellington programmes: Ms Thandi Malaza -
District Six, Granger Bay and Mowbray programmes: Ms Z Matthews -
Is a South African Medical Aid required for students registering for part-time studies?
I need an official Proof of Registration for Medical Aid purposes. How do I obtain this?