The Residence Business Unit (RBU) continues to make strides in its quest to ensure a client-centred approach for the benefit of all students in residences.
A designed supply plan by the RBU, a unit of the Department of Finance, has resulted in more than 4 000 beds being added to the system in the past few years.
According to the unit, this has meant that more than 40% of the student population are able to be accommodated by the university – a huge stride from the 23% prior to 2018.
“This has, however, come with a serious commitment for the RBU to reach these targets and striking a balance and understanding the economics of the student accommodation market around our campuses, region and nationally, with careful financial decisions which have to be considered for every step taken,” said Phillip Chibvuri, CPUT Finance Specialist.
The focus is not only on increasing beds but the RBU has taken a Sustainable Business Model Innovation approach, consisting of four stages to reach sustainable levels.
These are:
- Increase supply of beds - which was met per targets
- Focus on the quality of supply - a process was crafted for standards and protecting the brand CPUT when going into business with the private sector.
- Automation and communication within the Model - this is a pertinent area which sees the RBU establishing rapport, relations and process flows with stakeholders to achieve a desired operational model.
- Going into 2023, the unit and university will be looking at a Client-Centric Approach (CCA), where the first three stages of the strategy will allow the focus on the client to be more ‘real’ and have a notable impact on creating the desired client experience.
Chibvuri said several projects have been administered by the unit, which shows the wheels on the four stages beginning to move in sync and setting the runway for a sustainable residential operation. Several infrastructure and other needs have to be upgraded in the institution’s owned residences to start seeing sustainability.
“We still need to plough in a lot of dedicated work to attain a good result. The market and its variables need to be understood to avoid pitfalls. The risks are there but need to be managed and, in some instances, risks can be opportunities if the “risk culture” is cultivated well within our local business ecosystem,” said Chibvuri.
“The distance between us now and total success is dedication and real commitment toward understanding our client, environment and intentional good culture. There are things that will need to change inevitably with the times and foster us into the future. We should take all the wins thus far and grow them and at the same time look at our oversights more carefully and learn from them,” said Johnny Basson, Business Manager.
The RBU has also embarked on a beautification project of residences where common and other areas that hold significant importance in the living and learning environment, but may have been neglected, have been enhanced. This has included beautifully painted murals.
Chibvuri said residences have become like second classrooms since the Covid-19 pandemic
“Making these spaces more liveable and workable is a priority. The residences have become more than just a bed facility and that has to be widely understood.”
Written by Ilse Fredericks
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