Service Learning Programme a huge success
SERVICE: The Hospitality Management Service Learning programme is proving to be a huge success
Thursday, 27 October 2011
A Hospitality Management Service Learning programme has received a thumbs-up from the City of Cape Town.
The programme, a collaboration between CPUT and the City, sees Hospitality Management students train owners of Bed and Breakfast(B&B) establishments, in a bid to improve service delivery in the local tourism industry.
The initiative, which is in its third year, has proved to be such a success that the City is now urging CPUT to roll out a large-scale Service Learning programme in order to train more B&B staff members.
LEARNING: Students show participants how to properly set up a table for a meal
“This programme should be taken to new heights,” said Manager of Local Area Tourism Development, Mthetheleli Hugo.
The programme currently runs over a week at the Hotel School in Granger Bay and has a limited number of participants. However, Hugo said he would like the programme to run over three weeks a year and see more people participate.
“In this business, there is money to be made. But you can’t do this if you don’t have passion for people or the skills to present your product,” he said.
During the week stint, owners attended several practical and theoretical workshops, organised by second-year Hospitality Management students. The workshops covered areas such as food preparation, accommodation and beverage management.
Natasha St Clair, owner of Bonani B&B in Thornton, said the programme was excellent and she will be able to implement what she learnt in the daily operations of her business.
SKILLS: A student casts a watchful eye over a participant during a cooking lesson
But it was not only the B&B owners that benefitted from this programme.
Student Gian Devey said the programme allowed students to interact with individuals in the industry, who in turn shared their knowledge.
Head of Department at the Hotel School, Rianne Voigt said they are looking forward to running the programme in 2012 and extend the training to more individuals.
By Candes Keating
Photos by Shawn Uys
Written by CPUT News
Email: news@cput.ac.za
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