CTHS soars to four-star grading
REACHING FOR THE STARS: The CTHS boasts a 4-star grading from the TGCSA.
Friday, 22 October 2021
The Tourism Grading Council of South Africa (TGCSA) has upgraded the Cape Town Hotel School (CTHS), located at the picturesque Granger Bay campus, from a three-star to a four-star function venue.
The TGCSA is the only officially recognised quality assurance body for tourism products in South Africa and there are numerous advantages to being a graded venue.
“Once your establishment has been graded by one of our Accredited Grading Assessors and displays the TGCSA Star insignia, it takes a single glance for local and international visitors to recognise your quality and service excellence,” the TGCSA website states.
Head of Department, Rianne Voigt, said being graded assists the CTHS to achieve the highest level of quality assurance, promote optimal value for money and to give “customer expectation” the paramount position it deserves. Voigt said the new grading will give CPUT and CTHS a competitive advantage over non-accredited businesses.
“It will improve CPUT and CTHS’s reputation and it will be seen as a credible business and institution. It will assure our customers about the quality of services and facilities we provide. It will increase customer satisfaction and the chance of repeat business.”
With four stars excellent quality is expected and it is just one step away from five-star luxury.
In 2019 the TGCSA implemented revised grading standards for accommodation establishments. The revised grading system is far more thorough, more consistent and follows stringent quantitative and qualitative core requirements and quality standards.
Written by Ilse Fredericks
Email: Frederickskennediji@cput.ac.za
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