The course addresses the areas, which will give participants an understanding and a working knowledge of
what is required from operational management in an organisation. The modules covered, include:
Interpersonal skills:
The basis of any job revolves around the ability to communicate well with those above and below, plan,
organise, lead and control operations effectively.
Adopting positive attitudes and dealing with change:
The success of your career may well depend on how others perceive your attitude towards
situations, especially when you are faced with crises or change. A positive attitude will always
achieve more and inspire more confidence than a negative outlook will.
Quality assurance:
It is essential that supervisors and quality controllers work together to create a better understanding of the
needs and objectives of quality assurance, and the benefits emanating from these controls.
On the job skills:
This module examines the supervisor=s situation in the work place and discusses what kind of
responsibilities will be required. It also addresses some of the obstacles and problems which may occur
from time to time.
Company structures:
Supervisors will have a better understanding of the company and its management if they have a basic
knowledge of management structures. This module looks at the relative responsibilities and accountabilities
at all levels of management and how these relate to the shareholders or owners of the company.
Productivity and profit:
This module attempts to show the relationship between productivity and efficiency and why it is essential to
measure and monitor these. It also looks briefly at budgeting, how a profit or loss is made and the effects of
the profit and loss on the business and its employees.
Industrial Relations:
Industrial relations, handling grievance and maintaining discipline are all covered in some detail.